Thank you for purchasing square stools from our website. To protect your rights and clarify the return process, please carefully read the following terms and policies:

  1. Return Period
    Customers may request a return or refund within 30 days of receiving the product. Requests made after this 30-day period will not be accepted, unless the product has quality issues or was damaged during shipping.
  2. Return Conditions
    Returned items must be in their original condition—including complete packaging, accessories, and manuals—and suitable for resale. Returns involving damage caused by the customer or missing accessories may affect the outcome of the refund review.
  3. Refund Processing Time
    Once we receive and verify that the returned item meets the eligibility criteria, we will process the refund within 3 business days. The refund will be issued to the original payment account; the actual time it takes for funds to appear in your account may vary depending on the bank or payment platform.
  4. Clearance Notice
    Due to changing market conditions and long-term operating cost pressures, the company has been operating at a loss. After careful evaluation, we have decided to clear out select square stool inventory at a loss. This return policy applies to clearance items; however, stock is limited and available only while supplies last.
  5. Shipping Costs
    For returns unrelated to quality issues, the customer is responsible for shipping costs. For returns caused by product quality issues or incorrect shipments, the merchant covers the shipping costs.